Politique de remboursement

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at serviceclient@les1001.ca. Please note that returns will need to be sent to the following address:

Address: Suite 5, 381 Bd Industriel, Saint-Eustache, QC J7R 6C9

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at serviceclient@les1001.ca.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at serviceclient@les1001.ca.

Return & Refund Policy

1001 Produits et Services d’entretien

Last updated: [Insert Date]

This Return & Refund Policy (the “Policy”) governs the terms and conditions applicable to purchases made from 1001 Produits et Services d’entretien (“1001”, “we”, “our”, or “us”). It is intended to comply with applicable laws, including the Consumer Protection Act (Québec).

Nothing in this Policy limits or excludes rights granted to consumers under applicable law.

1. General Return Period

Subject to the conditions set out herein, returns are accepted within thirty (30) days from the date of delivery.

This contractual return policy is offered in addition to any rights provided under Québec law.

2. Legal Rights Under Québec Law

In accordance with the Consumer Protection Act (Québec):

Products must be fit for the purposes for which they are ordinarily intended
Products must be durable for a reasonable length of time, having regard to their price, intended use, and conditions of use
Products must correspond to their description, quantity, and advertised representations

If a product fails to meet these legal guarantees, the Customer may be entitled to:

Repair
Replacement
Refund
Reduction of the purchase price

These remedies apply regardless of any commercial policy stated herein.

3. Eligibility Criteria

3.1 Chemical Products

Returns of chemical products will only be accepted if:

The product is unused, unopened, and in its original sealed packaging
No signs of leakage, contamination, or tampering are present
All safety labels remain intact

3.2 Paper and Disposable Products

Returns will be accepted if:

The product is unused and in original packaging, or
The product was received damaged or defective

3.3 Condition of Returned Goods

All returned items must:

Be in resalable condition, unless defective
Be accompanied by proof of purchase

4. Non-Returnable Items

The following are not eligible for return under the commercial policy:

Opened or used chemical products (unless defective under legal warranty)
Products altered or damaged after delivery
Final sale or clearance items (except where required by law)
Custom or special-order products (unless non-conforming)

5. Damaged, Defective, or Non-Conforming Goods

Customers must notify 1001 within a reasonable timeframe, and preferably within five (5) days of delivery, if goods are damaged, defective, or non-conforming.

Claims must include:

Order number
Description of the issue
Photographic evidence

Upon validation, 1001 will, in accordance with applicable law:

Repair, replace, or refund the product
Cover reasonable return or replacement costs when applicable

6. Return Authorization Process

All returns require prior authorization.

To initiate a return:

Contact us at [Insert Email]
Provide order details and reason for return
Await return instructions

Unauthorized returns may be refused.

7. Return Shipping

Return shipping costs are the responsibility of the Customer, except where:
- The product is defective or non-conforming
- The return results from an error attributable to 1001
Customers are encouraged to use a trackable shipping method

8. Refunds

All returns are subject to inspection.

If approved:

Refunds are processed within 5 to 10 business days
Refunds are issued to the original method of payment
Original shipping fees are non-refundable, unless required by law

Partial refunds may be issued where appropriate.

9. Exchanges

Exchanges are permitted for:

Defective products
Damaged products

Subject to product availability.

10. Order Cancellation

Orders may be canceled prior to shipment.
After shipment, the order is subject to this Policy and applicable legal rights.

11. Limitation of Liability

Nothing in this section limits rights granted under Québec law.

To the extent permitted:

1001 is not liable for damages resulting from misuse, improper handling, or failure to follow instructions
1001 shall not be liable for indirect or consequential damages

12. Compliance and Right of Refusal

1001 reserves the right to:

Refuse returns that do not meet the conditions of this Policy
Limit or deny returns in cases of abuse or fraud
Modify this Policy at any time

13. Contact Information

1001 Produits et Services d’entretien
Email: serviceclient@les1001.ca
Phone: 450 491-6872
Address: Suite 5, 381 Bd Industriel, Saint-Eustache, QC J7R 6C9

14. Legal Disclaimer

This Policy is provided for general informational purposes only and does not constitute legal advice.

While 1001 Produits et Services d’entretien makes reasonable efforts to ensure that this Policy complies with applicable laws, including the Consumer Protection Act (Québec), no representation or warranty is made as to its completeness, accuracy, or ongoing compliance with evolving legal requirements.

Customers are encouraged to seek independent legal advice where necessary.
1001 disclaims any liability arising from reliance on this Policy to the fullest extent permitted by applicable law.

Version française

La présente politique de retour et de remboursement (la « Politique ») régit les achats effectués auprès de 1001 Produits et Services d’entretien (« 1001 », « nous ») et vise à respecter les lois applicables, incluant la Loi sur la protection du consommateur (Québec).

Rien dans cette Politique ne limite les droits prévus par la loi.

1. Délai de retour

Les retours sont acceptés dans un délai de trente (30) jours suivant la livraison.

2. Droits légaux (Québec)

Les produits doivent :

Être propres à l’usage prévu
Être durables pendant une période raisonnable
Correspondre à leur description

Sinon, le client peut avoir droit à :

Réparation
Remplacement
Remboursement
Réduction du prix

3. Conditions d’admissibilité

Produits chimiques

Non utilisés, non ouverts, scellés
Sans fuite ni altération

Produits de papier

Non utilisés dans leur emballage d’origine
Ou endommagés à la livraison

Condition

État revendable
Preuve d’achat requise

4. Produits non admissibles

Produits chimiques ouverts (sauf défectueux)
Produits altérés ou endommagés
Ventes finales
Commandes spéciales

5. Produits endommagés ou défectueux

Avis dans un délai raisonnable (idéalement 5 jours) avec preuves.

Solution : réparation, remplacement ou remboursement.

6. Autorisation de retour

Retour sur autorisation préalable via [Insert Email].

7. Frais de retour

À la charge du client sauf :

Produit défectueux
Erreur de 1001

8. Remboursements

Traitement en 5 à 10 jours ouvrables
Mode de paiement original

9. Échanges

Seulement pour produits défectueux ou endommagés.

10. Annulation

Possible avant expédition seulement.

11. Limitation de responsabilité

N’affecte pas les droits légaux du Québec.

12. Droit de refus

1001 peut refuser les retours non conformes.

13. Contact

1001 Produits et Services d’entretien
Email: serviceclient@les1001.ca
Phone: 450 491-6872
Address: Suite 5, 381 Bd Industriel, Saint-Eustache, QC J7R 6C9

14. Avis juridique et interprétation

La présente Politique est fournie à titre informatif seulement et ne constitue pas un avis juridique.

Bien que 1001 Produits et Services d’entretien s’efforce d’assurer sa conformité aux lois applicables, aucune garantie n’est donnée quant à son exactitude ou son exhaustivité.

Les clients devraient consulter un conseiller juridique indépendant au besoin.
1001 décline toute responsabilité dans les limites permises par la loi.

En cas de divergence, la version française prévaut.